Terms and Conditions

Welcome to our service. By booking with us, you agree to the following terms and conditions, which are designed to ensure a smooth, safe, and transparent experience for all parties involved.

1. Electronic Signature Consent

By submitting your reservation and providing your electronic signature, you acknowledge that this digital action holds the same legal authority as a handwritten signature. It confirms your acceptance of our service terms and policies.

2. Entire Agreement

This document represents the full and final agreement between you (the Customer) and our Company. It replaces any prior communications—whether written, verbal, emailed, or otherwise—regarding the booking or service. No changes shall be valid unless made in writing and acknowledged by both parties.

2. Driver Accountability

All services are performed by third-party drivers. In the case of any accident, delay, misconduct, or service-related issue, the driver is solely responsible. The company holds no liability for incidents during or after the ride.

4. Customer Responsibility for Vehicle Condition

Customers are expected to treat the vehicle and its amenities with respect. In the event of any intentional or accidental damage caused by the customer or any member of their party (e.g., spills, stains, broken equipment), the customer agrees to cover all associated repair or cleaning costs. An invoice will be provided with documentation of the damage.

5. Prohibited Drug Use

The use of illegal drugs or any controlled substances in our vehicles is strictly prohibited by law and our company policy. If such activity is detected, the trip will be terminated immediately, and law enforcement may be contacted. No refunds will be issued in such cases.

6. Vehicle Capacity and Passenger Limits

For the safety of all passengers and in compliance with legal regulations, our vehicles may not be loaded beyond their official seating capacity. Overloading may result in trip cancellation without a refund.

7. Cancellation and Refund Policy

We understand that plans can change, and we aim to be as flexible as possible. Please review our cancellation policy based on the type of vehicle reserved:

• Sedans & SUVs:
  Cancellations must be made at least 24 hours before the scheduled pickup time to qualify for a refund.
• Sprinters & Limousines:
  Cancellations must be made at least 72 hours before the scheduled pickup time to receive a refund.
• Buses & Motor Coaches:
  Cancellations must be made at least 7 days in advance to be eligible for a refund.

Note: All approved refunds are subject to a deduction for merchant processing fees charged by the payment provider and administrative fees.
Cancellations made after the specified timeframes are non-refundable, as vehicle and chauffeur arrangements will have already been finalized.

 

8. Right to Refuse Service

We reserve the right to refuse service to any individual who exhibits aggressive behavior, refuses to comply with safety protocols, or endangers the driver or vehicle in any way. In such instances, no refunds will be provided.

9. Delays and Service Interruptions

We are not responsible for delays caused by traffic, weather conditions, road incidents, or mechanical failures. These are unforeseen circumstances that fall under the responsibility of the assigned driver.

10. Personal Items Disclaimer

The company is not liable for any lost, stolen, or damaged items left in the vehicle. Customers are advised to check their belongings before exiting the car.